Frequently Asked Questions

Everything you need to know about TowMate AI

1. What exactly does TowMate do for my yard?

TowMate replaces your paper intake system with a digital platform that:

  • logs every vehicle that enters your yard
  • tracks fees automatically
  • provides a lookup portal for owners
  • reduces phone calls asking "Where's my car?"
  • stores release history for legal protection

It saves time, reduces disputes, and makes you look organized instead of chaotic.

2. How does the Vehicle Lookup Portal work?

When a vehicle is towed:

  • you enter the plate/VIN into TowMate
  • the system creates a record instantly
  • owners can scan a QR code or visit a link to check:
    • location
    • release hours
    • required documents
    • current fees

No accounts, no app, no calling the yard.

3. Do I need special hardware?

No.

All you need is:

  • a smartphone
  • a tablet or computer
  • internet access
  • a printer (optional for release forms)

If your yard currently uses a clipboard and a pen, you can use TowMate.

4. How does TowMate reduce phone calls?

Most calls yards receive are:

  • "Where's my car?"
  • "How much do I owe?"
  • "When can I pick it up?"
  • "What do I need?"

The lookup portal answers all of those automatically.

Yards using systems like this report 30–60% fewer calls within the first month.

5. How much does TowMate cost?

Starting at $69.99/month for the full yard platform.

No contract. Cancel anytime.

6. What about signage?

We include FREE updated yard signs that:

  • meet local legal requirements
  • display your yard info clearly
  • include the TowMate lookup QR code

Most yards pay $200–$600 for signage alone.

You get it included.

7. Is TowMate compliant with local towing laws?

TowMate is designed around:

  • documentation requirements
  • signage requirements
  • release procedure rules
  • lien notification rules (where applicable)

It helps protect you in disputes and inspections.

8. Do you integrate with police rotations?

Not yet.

TowMate is a yard-side platform.

We help you manage vehicles AFTER they arrive.

Police integrations are being developed for select markets.

9. What if my yard doesn't have great internet?

TowMate works on:

  • mobile hotspots
  • smartphones
  • tablets

If your staff can watch YouTube, TowMate will work.

10. How many users can access the system?

Unlimited staff accounts.

Most competitors charge per user.

We don't nickel-and-dime you.

11. How long does setup take?

About 10 minutes.

You can be fully operational the same day.

12. What if someone disputes their fees?

You'll have:

  • timestamped intake records
  • digital documentation
  • release logs

TowMate gives you proof.

13. Why is it only $69.99/month?

Because we want adoption.

Most towing software charges $200–$600/month and is ancient.

TowMate is modern, fast, and priced so small yards can actually afford it.

14. Do you store vehicle photos?

Optional feature.

You can upload photos for:

  • damage documentation
  • condition disputes
  • law enforcement requests
15. What if I cancel?

You keep:

  • your records exported
  • your signage (we don't want it back)

Your portal will deactivate.